Shipping Policy
Last updated: September 30, 2026
At Dream On Gallery, every artwork is handled with care so it can arrive safely and in excellent condition. Please review the information below before placing your order.
Shipping within the United States
We currently ship orders within the United States.
In-stock artwork
In-stock items are generally prepared and delivered within 5–8 business days after the order is placed.
Out-of-stock or hand-painted artwork
Some of our pieces are hand-painted or require additional preparation. If the artwork you select is not currently in stock, please allow approximately 25–30 business days for hand-painting and preparation before shipment.
Because these pieces are created with care and attention to detail, the 25–30 business-day timeframe may be longer than the timeline for in-stock items. Shipping time after the artwork is completed may be additional.
The applicable estimated timeframe will be communicated as clearly as possible for your order. If an item requires a substantially longer delay, we will contact you using the information provided at checkout.
Business days
Business days are Monday through Friday and do not include weekends or U.S. holidays. Delivery estimates may be affected by carrier delays, severe weather, or other circumstances outside our control.
Order and tracking updates
Once your order has shipped, we will send a shipping confirmation and tracking information to the email address provided at checkout, when tracking is available.
Please check your email, including your spam or promotions folder, for order and shipping updates.
Shipping address
Please make sure your shipping address is complete and accurate before submitting your order. Dream On Gallery is not responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address.
If you need to correct your address, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made once an order has been processed or shipped.
Delayed, lost, or damaged packages
If your package appears to be delayed, please first review the tracking information provided by the carrier. If the tracking information has not updated or your package appears to be lost, contact us and we will help investigate the issue.
If your order arrives damaged, please contact us promptly and include photographs of the packaging and artwork so we can review the matter and determine the appropriate next steps.
Questions
If you have questions about shipping or the estimated completion time for a specific artwork, please contact Dream On Gallery before placing your order. We are happy to provide the most current information available.
By placing an order with Dream On Gallery, you acknowledge that hand-painted or out-of-stock artwork may require approximately 25–30 business days for completion and preparation before shipment.